Heating Professional Resources

System 2000 is made in America, easy to install and service and uses almost all industry standard components.

Heating professionals can order all parts factory direct at (800) 323-2066. It’s also comforting to know that:

  • Nearly all component parts are available through wholesale distribution.
  • Digital Energy Managers and Condensing Energy Managers have 5 year part warranties, and limited lifetime protection plans for the life of the equipment. See pricing here.
  • The hot water plate heat exchangers may be cleaned like a tankless coil, or replaced with installer friendly union connections. See pricing here.

Technical Support

Our technical support and engineering teams help heating professionals, architects, and engineers with applications, designs, questions, problems and installation details. Each tech support team member has over 20 years of experience as a heating professional and valuable field experience to better understand and offer appropriate solutions as quickly as possible. Plus, because System 2000 uses industry standard components, heating professionals unfamiliar with System 2000 understand the system quickly and easily.

Heating professionals can also call technical support at (800) 323-2066.

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Tune-up Guides

These 10-step illustrated tune-up guides provide a quick reference for service and are available for natural gas, oil heat, and propane System 2000 models. For additional information, refer to the owner and installation manual, the user manual, or the hot water installation guide. View Tune-up Guides

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Control Diagnostics

As the “smart” central control device, System 2000’s Display Energy Manager provides continuous system monitoring and simple diagnostics for a virtually maintenance-free, combined heat and hot water system.

Also, visit the Classic Manager page to find out more about this control’s operation. The basic diagnostics are very similar to the Digital Energy Manager, so viewing the Digital Energy Manager page may also be helpful.

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Burner Diagnostics

System 2000, 90+ Resolute, and Accel CS use industry standard burners that can be serviced by qualified technicians. Click here to download our special burner diagnostic and troubleshooting guide for System 2000 and 90+ Resolute.

Burner lockouts may also be caused by insufficient draft. Click here to find out how to test and use the puff switch as a diagnostic tool.

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Seminar Schedule

“Pro-Train™” programs from Energy Kinetics, are fact-filled full day workshops that will help make the attendee more productive in the field. Courses are held throughout New England and the Mid-Atlantic states and courses at the Lebanon, NJ manufacturing facility include a plant tour. All courses include technical manuals, a complimentary diagnostic “service board”, free membership in the “Housecalls™” update club, and are NORA and BPI certified for 8 Continuing Education Unit Credits. Get More Information and View Seminar Schedule

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Buying Parts

System 2000 uses industry standard components from thermostats, circulators, zone valves, relief valves, burners and burner components, to pressure reducing valves and backflow preventers. These are the same components used on most residential and commercial boilers and are typically available through local supply houses and are often stocked on most heating professional’s service vehicles.

If a heating professional cannot locate a part locally, they can simply call our customer service team for assistance at 800 323-2066.

Get more information on Parts Pricing

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