Energy Kinetics System 2000, 90+ Resolute, Accel CS, and Ascent Combi are made in America, easy to install and service and use almost all industry standard components.
Heating professionals can order all parts factory direct at (800) 323-2066. It’s also comforting to know that:
Our technical support and engineering teams help heating professionals, architects, and engineers with applications, designs, questions, problems and installation details. Each tech support team member has over 20 years of experience as a heating professional and valuable field experience to better understand and offer appropriate solutions as quickly as possible. Plus, because Energy Kinetics boilers use industry standard components, heating professionals unfamiliar with our products understand them quickly and easily.
Heating professionals can also call technical support at (800) 323-2066.
These 10-step illustrated tune-up guides provide a quick reference for service and are available for natural gas, oil heat, and propane System 2000, 90+ Resolute, Accel CS, and Ascent Combi models. For additional information, refer to the owner and installation manual, the user manual, or the hot water installation guide. View Tune-up Guides
Our product gallery offers a quick reference to view product information, installation, manuals, and more. Find information about natural gas, oil heat, and propane System 2000, 90+ Resolute, Accel CS, and Ascent Combi models. View Products and Installation Manuals
As the “smart” central control device, the Display Energy Manager, Digital Energy Manager, and Classic Energy Manager provide continuous system monitoring and simple diagnostics for a virtually maintenance-free, combined heat and hot water system.
To see which control you have and explore diagnostic videos, wiring, thermostat connections, and more, get started on our Energy Manager Controls page.
Power sharing Wi-Fi thermostats like Nest may cause false signals if not wired properly to the Digital Energy Manager. Click Here to thermostat wiring instructions or view more information here. Note: These thermostats are compatible with Display Energy Managers, the Accel CS, and the Ascent Combi, and the Ascent Plus Combi.
System 2000, 90+ Resolute, and Ascent Combi use industry standard burners that can be serviced by qualified technicians. Click here to download our special burner diagnostic and troubleshooting guide. You may also view diagnostic videos here:
Burner lockouts may also be caused by insufficient draft. Click here to find out how to test and use the puff switch as a diagnostic tool.
Burner primary controls like the Carlin Pro-X have on board diagnostics with displays to assist with troubleshooting, others, like the Beckett Genysis, have contractor tools to download diagnostic information.
“Pro-Train™” programs from Energy Kinetics, are fact-filled full day workshops that will help make the attendee more productive in the field. Courses are held throughout New England and the Mid-Atlantic states and courses at the Lebanon, NJ manufacturing facility include a plant tour. All courses include technical manuals, a complimentary diagnostic “service board”, free membership in the “Housecalls™” update club, and are NORA and BPI certified for 8 Continuing Education Unit Credits. Get More Information and View Seminar Schedule
Energy Kinetics boilers use industry standard components from thermostats, circulators, zone valves, relief valves, burners and burner components, to pressure reducing valves and backflow preventers. These are the same components used on most residential and commercial boilers and are typically available through local supply houses and are often stocked on most heating professional’s service vehicles. In the unlikely event where a control is not available, heating professionals can make simple wiring changes to provide emergency heat without bypassing any safety controls.
If a heating professional cannot locate a part locally, they can simply call our customer service team for assistance at 800 323-2066.